NOAA Launches New System for Reporting Nautical Chart Errors
On Nov. 16, 2018, NOAA released ASSIST, a new system for submitting questions and reporting nautical chart errors to NOAA’s Office of Coast Survey. ASSIST has a mobile-friendly design and improved user interface that allows customers to access the system conveniently from any device. This new tool replaces Coast Survey’s Inquiry and Discrepancy Management System (IDMS), a database that collected nearly 20,000 comments, inquiries and discrepancy reports since 2008.
ASSIST offers new features including the ability to: tag a submission on a NOAA chart, map, or satellite imagery; enter reports from a cell phone or other mobile device; and comment or report an error using a single form. These improvements streamline the internal Coast Survey workflow, allowing faster, more efficient responses to customers.
ASSIST is available from: https://www.nauticalcharts.noaa.gov/customer-service/assist/